Support Policy

Support Policy

1. Introduction

Welcome to ProGeeDee Ventures Pvt Ltd.. We are committed to providing our users with high-quality support to ensure a seamless experience. This Support Policy outlines the types of support we offer, how to access support, and our response times.

2. Types of Support

We offer the following types of support:

• Technical Support: Assistance with technical issues related to the website, including login problems, account management, and functionality issues.
• Product Support: Help with understanding and using the tools, features, and services provided on our website.
• Customer Service: General inquiries, billing issues, and feedback.

3. Support Channels

Users can access support through the following channels:

• Email Support: Users can email us at goldendream175@gmail.com. Our support team will respond within the designated response time.
• Live Chat Support: Available on our website during business hours for real-time assistance.
• Help Center: A comprehensive online resource with FAQs, guides, and tutorials.
• Community Forum: An online forum where users can ask questions and share knowledge with other users.

4. Response Times

We aim to respond to support requests within the following time frames:

• Email Support: Within 24-48 hours on business days.
• Live Chat Support: Immediate response during business hours (Monday to Friday, 9 AM - 5 PM).
• Help Center: 24/7 access with instant solutions.
• Community Forum: Responses within 24-72 hours from the community and moderators.

5. Business Hours

Our business hours are Monday to Friday, 9 AM - 5 PM (local time). Support requests submitted outside of business hours will be addressed on the next business day.

6. Priority Support

We offer priority support for premium users. Priority support includes:

• Faster response times (within 12 hours).
• Direct access to senior support staff.
• Personalized assistance and troubleshooting.

7. Escalation Process

If an issue cannot be resolved through standard support channels, users can escalate the issue by contacting our Support Manager at goldendream175@gmail.com. Escalated issues will be addressed within 24 hours.

8. Feedback and Improvement

We value user feedback to improve our support services. Users can provide feedback through our Help Centre or by emailing goldendream175@gmail.com.

9. Support Limitations

While we strive to offer comprehensive support, there are limitations to what we can assist with:

• Issues related to third-party services or integrations.
• Personal device or network issues.
• Non-technical questions unrelated to our tools and services.

10. Updates to the Support Policy

We may update this Support Policy from time to time to reflect changes in our services or feedback from users. Users will be notified of any significant changes via email or website notifications.

Contact Us

If you have any questions about this Support Policy, please contact us at goldendream175@gmail.com.